Beyond Buzz: Word-of-Mouth Marketing

Beyond Buzz: The Next Generation of Word-of-Mouth Marketing by Lois Kelly is about learning to create meaningful dialogue about organizations and products, instead of marketing blah blah blah.

If you are the lone evangelist in your organization--the one who gets it--print out a copy of the Executive Summary of Beyond Buzz and get it in front of as many managers as possible, especially those in communications, marketing and PR. (Tip from a former lone evangelist: I know, the summary is electronic. You could email it. In my experience, paper in front of nose is more effective.)

There are 5 reasons why conversation is important.

1. Because The Cluetrain Manifesto tells us markets are conversation.

Ok, that’s not one of the 5, but it’s definitely the starting point to understanding #1.

#1. People don’t trust marketing and sales information.

We have trusted advisors. They are our friends and family. We’d rather believe Tom, who’s just bought a new digital camera, than Best Buy who wants to sell us a camera for 20% off.

#2. People are overwhelmed with information.

We trust our friends and family because we can have a conversation with them. They help us make sense out of the information. They are not trying to sell us anything. They have our best interests at heart.

#3. Beyond products, people want to know what it’s like to work with your company.

We want to know that we’re spending our money with the right people.

#4. Explosion of new “talk” communications channels.

There are many, many ways for us to search online for product reviews. In fact, we don’t just check “Ford + reviews”, we check “Ford + repairs” and “Ford + broken”. If you’re not part of that conversation, we’re less likely to care about great reviews, especially if your company is the source of the reviews.

#5. People want to be heard and have a say.

Be an advocate on behalf of customers. Listening and talking can take you a long way.

The Foghound > Beyond Buzz website has lots of other incentives to buy the book:

• Subscribe to the podcast
• See the Table of Contents
• Read the Author Q&A

Buy a copy of Beyond Buzz today.

Enter to win a free copy.
I’ll do a random draw in one week.

UPDATE:
Congratulations to the 5 contest winners. (This is a partial list. Not everyone has given me permission to post their name.)
Kara Harun
Kate Trgovac of www.mynameiskate.ca
Jennifer Wiederick of www.worldwidewatercooler.com

Thank you to everyone who entered.