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Friday, October 22, 2010

iPhone Internet Tethering Not Working: Fido

At some point with one of the iTunes upgrades there was a change to how the internet tethering works. For the last couple of weeks, I have not been able to connect to the internet by tethering my iPhone.

My details:
    * Fido plan with unlimited data (hooray for me!)
    * 3G iPhone (grandpa)
    * iTunes 10 (keen upgrader)

I think I fixed this and in the event that I need to do this again, here’s what I did.

    * Open System Preferences > Network.
    * Error messages says there is no “Ethernet Adaptor (en3)” or “Ethernet Adaptor (en5)” or the cable for Ethernet is not plugged in
    * In the column of network connections on the left, click the + in the lower left.
    * Select Interface: Ethernet Adaptor (en3) (or en5)
    * Click “Create”
    * Select the newly-created Ethernet Adaptor (en3) (or en5)
    * Click “Assist me…”
    * Click “Assistant”
    * Type in a Location name - “iPhone” or whatever
    * Click Continue
    * Click “I connect to my local area network (LAN)”.

At this point I got another error and was prompted to fill in IP address, etc. I clicked the red close button in the upper left and killed the Network Assistant. (She’s a digital assistant, no harm done.)

And my Ethernet Adaptor (en3) lit up green and I was able to browse via Internet Tethering.

Now when I connect my iPhone via the USB cable the Ethernet Adaptor (en3) goes green and I’m online. Yay for me!

Need more links:
http://www.iphoneincanada.ca/iphone-news/how-to-internet-tether-iphone-on-rogersfido-with-30/

http://discussions.apple.com/thread.jspa?threadID=2059516

Posted by Monique Trottier | Email to a Friend | Of course, you should follow me on twitter here


Filed under: • Tech Support for Non-Techies
2 Comments | Permalink
Thursday, June 17, 2010

How to Filter Out My Internal Traffic Google Analytics

Nothing skews your website analytics more than including your internal traffic. Employees’ behaviours on the site are different than visitors’ behaviours because your employees (and subcontractors) spend more time on the site and are less likely to bounce. Why? Because they are busy working on the site, doing programming maintenance or adding content. Because Google Analytics shows many traffic behaviours as an average value, excluding your internal traffic is one way to avoid distorting your data.

To get accurate analytics data, you can filter out your IP address.

How to Exclude Your IP Address From Google Analytics

Go to your Account Overview and click on Filter Manager.

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In the Filter Manager screen, click Add Filter on the right hand corner.

In the Create New Filter page, enter a name for your filter.
Under Filter Type, choose Exclude > traffic from the IP addresses > that are equal to
Enter your IP address.

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Under Apply Filter to Website Profiles, select the website profile that you want to block your IP address from and click add. This adds your filter to that website.

Click Save Changes.

Now in the Filter Manager screen, your filters will be listed.
If you need to edit your filter, you can do so from this screen.

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Finding Your IP Address

There are a number of free sites that will help you find your IP address:

Note: If you have a dynamic IP address or need to filter a range of IP addresses, check out the Google Support forums for excluding IPs.

Now in the Filter Manager screen, your filters will be listed. If you need to edit your filter, you can do so by returning to this screen.

Posted by Crissy Campbell | Email to a Friend | Of course, you should follow me on twitter here


Filed under: • Google AnalyticsTech Support for Non-Techies
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Tuesday, May 18, 2010

How to Give Someone Access to Your Google Analytics

Google Analytics gives you the ability to add users to your account and to grant them different levels of access. This is useful for when you want to share access to others in your company or when you hire an outside consultant who would benefit from looking at your web stats (like us). Here’s how to grant a user access:

Sign in to your Google Analytics. Click on Analytics Settings in the top left corner. Click on the User Manager tab near the bottom of the page. Note: you will only see this tab if you have administrative access to the account. If you only have user access, you won’t see the tab.

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Click Add User.

Enter the user’s email address. For example: .(JavaScript must be enabled to view this email address). Note: The email address must be a Google Account. If you’ve used iGoogle, Gmail, Google Groups, AdWords or Google Checkout you already have a Google Account. If not, you can create one here.

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Choose the Access Type for the user. Your options are: View reports only or Account Administrator (this allows the user to edit your account settings).

Select the websites that this user will have access to. Click Add to move them into the Selected Website Profiles list.

Click Save Changes. The user can now login to your analytics using their Google Account email address and password.

If you want to edit the access for an existing user, click User Manager and find the user in the Existing Access list and click Edit. Here you can edit the user’s Access Type and the profiles that the user has access to.

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When you give someone access to your Google Analytics, you are not giving them access to your Google Account. You are assigning their email address only to your Google Analytics account so they will only be able to view your Google Analytics reports.


If you need more help, here’s a video:

 

Posted by Crissy Campbell | Email to a Friend | Of course, you should follow me on twitter here


Filed under: • Google AnalyticsTech Support for Non-Techies
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Tuesday, May 04, 2010

How to Get Analytics Reports Sent to Your Inbox

Setting up your Google Analytics account to deliver your reports to your Inbox is a handy way to remember to monitor your web stats.

Go to your Dashboard page. Right above the visitor graph, there’s an Email icon. Click on it.

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You’ll see 2 tabs, Send Now and Schedule.  Click on the Schedule tab.

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If you want the report to go to other email addresses, add them (the report is sent to you by default). Put a subject line, and a description if you want. Select the format for the report (we like PDF), and choose a timeframe—Daily (sent each morning), Weekly (sent each Monday); Monthly (sent first day of each month) or Quarterly (sent first quarter of each month). If you want, check “Include date comparison”. Click Schedule.

If you ever need to edit your settings, there is another Email icon in the left navigation under My Customizations. Click on that to manage/modify the scheduled emails.

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Posted by Crissy Campbell | Email to a Friend | Of course, you should follow me on twitter here


Filed under: • Google AnalyticsTech Support for Non-Techies
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Thursday, April 29, 2010

Feedburner Feed: Invalid GET data

The Boxcar Marketing RSS feed is run through Feedburner.com, which allows readers to subscribe by RSS or email, which is super handy. For an unspecified period of time, those of you using Google Reader were unable to click on the blog post title without getting an Invalid GET data error.

I was stumped.

Until today when I dedicated 30 minutes to figuring this out. Let me save you 30 minutes.

Log into Feedburner.

Analyze > Configure Stats

image

Customize ... Track clicks as a traffic source in Google Analytics

Remove the parenthesis in the Campaign field.

Feed: ${feedUri} (${feedName})

to

Feed: ${feedUri} ${feedName}

image

Instant fix (if you know what you’re doing).

Posted by Monique Trottier | Email to a Friend | Of course, you should follow me on twitter here


Filed under: • Tech Support for Non-Techies
1 Comments | Permalink
Monday, February 22, 2010

Mail Deleted My Email and Accounts

Pull a Face for PutPlaceOver the past 3 months, I have managed to unintentionally delete my entire inbox 3 times. The first two times, I was setting up Google Apps for Domains and made the mistake of editing the existing account instead of adding a new account. If you’re changing your email server and you want to keep your old mail in the inbox, then don’t edit the settings, add a new account.

But this week was different. Mail launched and gave me an update notice with information saying that the application was changed, did I want some tips. I clicked yes, read through some things, then when the app fully launched, it showed my .me account and none of my 4 previous inbox accounts. I used colourful language.

Now I know from my first two encounters that going to Create New Account is NOT what I want to do in this scenario. The accounts aren’t deleted, but for some reason my Mail preferences associated with these accounts are deleted. I don’t want to create new accounts, I want to restore the preferences.

In the end, this article by Ron Miller was really helpful, “Stupid OS X Tricks: Fixing Mac Mail Corruption”.

Here’s what I did:

1. Backup you harddrive, especially if you don’t normally do this.

2. Go to Library > Preferences > com.apple.mail.plist and move this file to the desktop.

3. Navigate back to Library > Preferences and launch Timemachine and navigate back to the most recent time that you had proper access to your Mail accounts. By going to this window first, then launching Timemachine, you should be able to easily find com.apple.mail.plist in the file list. Highlight it and click restore.

4. Try launching Mail.

5. If you still get an error. Drag the following file to the desktop: Library > Mail > envelope index.

6. Navigate to Library > Mail and launch Timemachine. Select envelope index and click restore.

7. Try launching Mail.

This worked for me. It took a long time for Mail to launch because it was restoring all my missing mail. Apparently 67,000 emails! Lucky me.

Next up, my iPhone wouldn’t sync. The error was:
iTunes could not sync mail accounts to the iphone (iphone name) because an error occured remapping record identifiers.

This MacRumors.com forum helped me out.

In iTunes with the phone connected, click on the Info tab for the device you are syncing.

Under Mail Accounts, I had four different accounts. I unchecked all and clicked Sync. That worked. Then I rechecked each mailbox and re-synced the accounts.

After doing this for all the accounts, the error disappeared.

Posted by Monique Trottier | Email to a Friend | Of course, you should follow me on twitter here


Filed under: • Tech Support for Non-Techies
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Thursday, November 06, 2008

IT Department Blocking Access to YouTube? Facebook?

I understand that I live in a world, and in a business space, that demands I “play on the internet all day”. But what confounds me is when I’m asked to consult with companies on their online marketing strategy, and those companies are blocking their staff’s access to social media sites like YouTube and Facebook.

Left hand. Meet the right hand. Social media marketing, online marketing, interactive marketing, whatever you want to call it, happens on the internet. In order to create an online marketing strategy, in order to listen to what your customers are saying, in order to react and interact, your staff need to access these sites on company time.

Mitch Joel has a great business column in the Montreal Gazette and Vancouver Sun on Digital Natives and blocking access. I really like this article for its commentary on the changing face of new employees and how businesses need to adapt: http://tinyurl.com/68hzpp

Posted by Monique Trottier | Email to a Friend | Of course, you should follow me on twitter here


Filed under: • Social Media MarketingTech Support for Non-Techies
2 Comments | Permalink

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